Privacy policy

Effective Date: 24-July-2026

Welcome to UrbanCart ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely by our payment partners)
  • Order History

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Pages
  • Referring Website
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Personalize your shopping experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional emails or offers (only where permitted or with your consent)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website traffic and performance
  • Improve website functionality
  • Deliver relevant marketing and advertising

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Payment gateways
  • Shipping and logistics partners
  • Website hosting providers
  • Analytics services
  • Marketing and email platforms
  • Customer support tools

These service providers may access your information only to perform services on our behalf and are expected to protect your information in accordance with applicable laws.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

5. Payment Security

We do not store your complete credit card, debit card, UPI, or banking information on our servers.

Payments are processed securely through trusted third-party payment providers using industry-standard encryption and security measures.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable methods to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Customer Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where applicable
  • Withdraw consent for marketing communications
  • Request information about how your data is processed
  • Lodge a complaint with the appropriate regulatory authority if you believe your privacy rights have been violated

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Effective Date."

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

UrbanCart

Email: UrbanCart@gmail.com

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this Privacy Policy or your use of the website shall be subject to the jurisdiction of the competent courts in Thane, Maharashtra, India.