Refund policy

Effective Date: 24-July-2026

At UrbanCart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be returned within [5 DAYS] of the delivery date.
  • Be unused, unworn, and in its original condition.
  • Include all original tags, accessories, manuals, and packaging.
  • Be accompanied by proof of purchase (order number or invoice).

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Return Timeframe

You may request a return within [5 DAYS] after receiving your order.

Return requests submitted after this period may not be accepted unless required by applicable law or covered under a product warranty.

3. How to Request a Return

To initiate a return:

  1. Email us at UrbanCart@gmail.com with your order number and reason for the return.
  2. If applicable, attach clear photos of the product.
  3. Our support team will review your request and provide return instructions if your request is approved.
  4. Once approved, please ship the product to the return address provided by our support team.

Please do not send items back without prior approval, as they may not be accepted.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method whenever possible.
  • Refunds are typically completed within [7-10 days] after approval.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We are happy to offer exchanges for eligible products.

Products may be exchanged if:

  • The wrong item was received.
  • The item arrived damaged or defective.
  • A replacement is available in stock.

If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within [2 DAYS] of delivery.

Please include:

  • Your order number
  • Clear photographs or videos of the product
  • Images of the packaging (if applicable)

After verification, we will arrange a replacement or refund at no additional cost to you.

7. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Personalized or custom-made products
  • Gift cards
  • Perishable goods
  • Beauty, cosmetic, or skincare products that have been opened or used
  • Health and hygiene products
  • Innerwear and personal-use items
  • Digital products or downloadable content
  • Items marked as "Final Sale" or "Non-Returnable"

Please check individual product descriptions for any additional return restrictions.

8. Return Shipping Costs

If the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item sent by us

UrbanCart will bear the return shipping cost.

If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

9. Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the product meets our return eligibility requirements.

10. Items Lost During Return Shipping

We recommend using a trackable shipping service when returning products.

We are not responsible for returned items that are lost or damaged during transit before they reach our return facility.

11. Refund Exceptions

Refunds may be refused if:

  • The returned product shows signs of use or damage caused after delivery.
  • Original packaging or essential components are missing.
  • The return request falls outside the eligible return period.
  • The item is listed as non-returnable under this policy.