Terms of service

Effective Date: 24-july-2026

Welcome to UrbanCart ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You are legally capable of entering into a binding agreement under applicable Indian laws.

2. Account Terms

If you create an account with us, you agree to:

  • Provide accurate and current information.
  • Keep your login credentials confidential.
  • Notify us immediately of any unauthorized access or security breach.
  • Accept responsibility for all activities carried out under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent or unlawful activity.

3. Products and Availability

We strive to display products, specifications, and images as accurately as possible. However:

  • Product colors may vary depending on your device or screen settings.
  • Product images are for illustration purposes and may differ slightly from the actual product.
  • Product availability is subject to stock and supplier availability.
  • We reserve the right to discontinue, modify, or limit any product at any time without prior notice.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders affected by pricing inaccuracies.

Payment may be made using the payment methods available during checkout, including UPI, debit cards, credit cards, net banking, wallets, or other supported payment options.

Your order will be processed only after successful payment confirmation (unless Cash on Delivery is offered and selected).

5. Order Acceptance and Cancellation

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Payment issues
  • Suspected fraud
  • Violation of these Terms

If your order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

6. Shipping and Delivery

We aim to dispatch orders within [BUSINESS DAYS] after successful order confirmation, unless otherwise stated.

Delivery times are estimates and may vary due to factors beyond our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Remote delivery locations

While we make every effort to ensure timely delivery, we are not liable for delays caused by third-party logistics providers or circumstances outside our reasonable control.

7. Returns, Replacements, and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally:

  • Return requests must be made within [RETURN PERIOD] of receiving the order.
  • Returned products should be unused, in their original packaging, and include all accessories where applicable.
  • Refunds, if approved, will be processed using the original payment method or another suitable method, subject to applicable policies.
  • Certain products, such as personalized items, perishable goods, hygiene products, or other specified categories, may not be eligible for return unless they are damaged, defective, or incorrect.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Website design
  • Icons
  • Trademarks

is the property of UrbanCart or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for any unlawful purpose.
  • Submit false or misleading information.
  • Attempt to gain unauthorized access to our systems or data.
  • Interfere with the operation or security of the website.
  • Upload or distribute malicious software or harmful code.
  • Copy, scrape, or misuse website content without permission.
  • Engage in fraudulent, abusive, or deceptive activities.

Violation of these Terms may result in suspension of access and legal action where appropriate.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • UrbanCart, its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
  • Our total liability for any claim relating to a purchase shall not exceed the amount paid by you for the relevant order, except where applicable law requires otherwise.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under Indian law.

11. Indemnification

You agree to indemnify and hold harmless UrbanCart, its directors, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms.
  • Your misuse of the website.
  • Your violation of applicable laws or the rights of any third party.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Updated Terms will become effective upon being published on this website. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, floods, fires, strikes, pandemics, governmental actions, war, cyber incidents, or interruptions in transportation or communication services.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any purchase made through UrbanCart shall be subject to the exclusive jurisdiction of the competent courts located in Thane, MAHARASHTRA, India.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

UrbanCart

Email: UrbanCart@gmail.com

Customer Support Hours: 10.00 A.M - 5.00 P.M