Shipping policy

Effective Date: 24-July-2026

Thank you for shopping with UrbanCart. We are committed to delivering your orders as quickly and safely as possible. Please read our Shipping Policy below to understand how we process and ship your orders.

1. Order Processing

All orders are processed within 1-2 Business Days after your order has been successfully placed and payment has been confirmed.

Orders are processed only on business days (Monday to Saturday, excluding public holidays). Orders placed on Sundays or public holidays will be processed on the next business day.

During peak shopping seasons, sales events, or promotional campaigns, processing times may be slightly longer.

2. Shipping Methods

We partner with reliable courier and logistics providers to ensure safe and timely delivery.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (if available)

The available shipping options will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times are:

  • 5–9 Business Days (most locations)

Please note that these are estimated delivery timelines and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated during checkout.

Our shipping rates are:

  • Standard Shipping: as per payment  window
  • Express Shipping (if applicable): as per payment  window
  • Free Shipping on Orders Above: as per payment  window

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS
  • Your tracking number
  • A tracking link to monitor your shipment

Please allow up to 24–48 hours for tracking information to become active after dispatch.

6. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier operational delays
  • Natural disasters
  • Government restrictions
  • Incorrect or incomplete delivery addresses

If your order is significantly delayed, please contact our support team and we will assist you as quickly as possible.

7. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

If you notice an error after placing your order, please contact us immediately at UrbanCart@gmail.com . We will do our best to update your details before your order is dispatched.

8. Failed Delivery Attempts

If the courier is unable to deliver your package after multiple delivery attempts, the shipment may be returned to us.

In such cases:

    • We may contact you to arrange re-delivery.
    • Additional shipping charges may apply for reshipping, if applicable.

9. Damaged or Missing Packages

If your package arrives damaged, tampered with, or if any items are missing:

  • Contact us within [5 DAYS] of receiving your order.
  • Include your order number and clear photos of the package and product(s), where applicable.

We will review your request and work to resolve the issue as quickly as possible.

10. International Shipping

(India Only)

At this time, UrbanCart ships only within India.

We currently do not offer international shipping.

11. Lost Shipments

If your tracking information indicates that your order has been delivered but you have not received it, please:

       1.Check with your family members, neighbors, or building security.

       2.Contact the courier company.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

UrbanCart

Email: UrbanCart@gmail.com

Customer Support Hours: 10.00 A.M - 5.00 P.M

We are always happy to assist you.